Cancellation and Refund Policy

At IncenCred.com, we value your satisfaction and aim to provide the best services possible. Please take a moment to review our cancellation and refund policy regarding transactions processed through the Razorpay payment gateway:

 

Cancellation Policy:

 

1. To request a cancellation of a transaction, please contact our customer support team at info@incencred.com with your order details within 24 hours of making the payment.

 

2. Cancellation requests received after 24 hours will not be entertained under any circumstances.

 

Refund Policy:

 

1. Refund requests for cancelled transactions will be processed within 7 business days.


2. Refunds will be issued to the original payment method used during the transaction.


3. In case of payments made via credit/debit cards, the refund will reflect in the same account/card used for the payment.


4. Refunds for payments made through net banking or other methods will be initiated through appropriate channels.


5. Please note that any transaction charges or processing fees levied by the payment gateway or banks during the original transaction are non-refundable.

 

Disputed Charges:

 

If you believe that a charge has been made in error or without your authorization, please contact us at info@incencred.com immediately, and we will investigate the matter promptly.

 

Please ensure to provide accurate and complete information when contacting our support team to expedite the process.

 

IncenCred.com reserves the right to modify this cancellation and refund policy at any time. Any changes will be communicated on our website.

 

For any further assistance or clarification, please reach out to our customer support team at info@incencred.com

 

Thank you for choosing IncenCred.com for your services!

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